At Follicle Labs, we are committed to providing secure, efficient, and transparent shipping and delivery services. Our Shipping and Delivery Policy covers various aspects to ensure a positive experience for our customers:

1. Shipping Times and Options:

• Our warehouse typically processes orders within 2-4 business days. Standard shipping delivers within 2 to 7 business days after dispatch, while express shipping options may offer faster delivery, ranging from 1 to 4 business days. Please note that deliveries to rural or remote areas may experience additional delays of 1 to 4 business days.
• While we make every effort to meet these timelines, unforeseen events such as extreme weather or operational disruptions may impact delivery schedules. We advise customers to stay informed by checking with the courier or postal service for updates on shipping times.

2. Shipping Costs and Estimates:

• Shipping fees within Australia are calculated based on package size, weight, and the selected shipping method. Costs will be displayed at checkout. Please note that actual shipping times and costs may vary based on individual circumstances and carrier policies.

3. Express Shipping Guarantees:

• Express shipping options come with specific delivery timeframes. While we strive to meet these timelines, please note that guarantees may vary based on carrier policies and delivery conditions.

4. Delays and Force Majeure:

• We cannot be held liable for delays caused by force majeure events or circumstances beyond our control, such as extreme weather, natural disasters, or pandemics. We appreciate your understanding in such situations.

5. Delivery Disputes and Investigations:

• In case of delivery disputes or issues, customers should contact our customer service team for assistance. We will investigate the matter and work towards a satisfactory resolution.

6. Delivery Confirmation and Signature:

• Certain shipments may require delivery confirmation and signature upon receipt, especially for high-value or sensitive items. This measure ensures secure delivery and customer satisfaction.

7. Delivery Insurance:

• Customers have the option to purchase delivery insurance during checkout. This insurance provides coverage against lost or damaged items during transit. Details about coverage and how to opt for insurance are available on our website.

8. International Shipping:

• For international shipments, customers should be aware of potential customs duties, taxes, and import regulations. Additional timeframes and costs may apply to international deliveries, and customers are responsible for any related charges.

9. Non-Delivery and Lost Packages:

• If a package is not delivered or is believed to be lost in transit, customers should promptly report the issue to our customer service team. We will initiate investigations with the shipping carrier and assist in resolving the matter.

10. Disclaimers and Limitations of Liability:

• Our company cannot be held liable for delays, issues, or damages caused by third-party shipping carriers, force majeure events, or circumstances beyond our control. By using our shipping services, customers acknowledge and accept these limitations of liability.

11. Customer Communication:

• We encourage clear communication between our company and customers throughout the shipping and delivery process. Customers should provide accurate contact information for delivery notifications and updates.

By adhering to these guidelines, we aim to provide a secure and reliable shipping experience for our customers. By placing an order with us, you acknowledge and accept the possibility of variability in fulfillment times.